Shipping policy

We now ship within Australia and Internationally!

Processing Time

All orders are processed within 2-3 business days (Monday to Friday, excluding public holidays).

Shipping Methods

We offer Standard and Express Shipping via Australia Post:

• Standard Delivery time: 5-7 business days from dispatch
• Express Delivery time: 2-3 business days from dispatch

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information so you can monitor your delivery.

Delivery Issues

If you experience any issues with your delivery or have questions about your order, please contact us at hello@bilanhaus.com and we'll be happy to help.

International Shipping

We ship internationally to select countries. Customs duties, import taxes, and any additional fees are the customer's responsibility and will be payable upon delivery. We aim to show accurate product values to help keep these charges as low as possible.

To check if we ship to your location, add items to your cart and proceed to checkout.